How long will the repair take?
It normally takes us two to four weeks to sort a repair. It depends on the product, the problem and how busy the centre is that’s going to fix it.
I’ve only just bought the product. Do I really have to wait two to four weeks to get it back?
It’s even more frustrating to find a fault when your product has just arrived. If your product doesn’t work when it gets to you, you have 14 days to send it back or return it to one of our stores for an exchange or credit note – whichever you prefer.
Who will repair my product?
At Digitec Galaxus AG, we don’t have a service centre. That’s why all products are repaired at the manufacturer’s authorised repair centre. A lot of the time, you can send the product straight to the manufacturer yourself. This speeds up the process so you get your product back sooner.
When would my product not be covered by warranty?
Here are some reasons why your product may not be eligible for repair under warranty:
- moisture damage
- damage from dropping or impact
- harmful software/viruses
- if you have modified the product
If the repair centre thinks any of these apply, they have to write to you with proof.