If you have chosen to pay by invoice, this will be sent out on the day your order is shipped to the email address we have on file in your customer account. That's why you won't find a paper invoice in the parcel or envelope.
But you can find all the documents relating to each order in digital form in your customer account. Under the headingInvoices, you can see straight away which have been settled and which are still pending. Click on each invoice to get more information or to download the invoice as a PDF.
If you need more help, you can always get in touch with our B2B customer service department by e-mail firstname.lastname@example.org or phone 044 575 99 00. They'll be happy to send you any invoices you need.