If there are certain circumstances that prevent you meeting the payment deadline for an invoice that has already been sent, you can ask our B2B customer service department to stop sending you payment reminders once you've received the first one.
As the invoice is shared externally after the third payment reminder, please get in touch with us as quickly as possible if you find yourself in that position. That way we can take the relevant steps to help you.
We have to evaluate each case on an individual basis. Please get in touch with our B2B customer service department by e-mail firstname.lastname@example.org or phone 044 575 99 00.
To help us process your case as quickly as possible, please include the relevant order number and details about the situation in your e-mail.