Questions, feedback or suggestions for improvement? We’re now also available via live chat – as well as by phone, e-mail or fax.
In the footer of our webshop, you’ll find the button that says “Start web chat". Click on it and a chat window will open. You’ll be connected to the next free membcer on our live chat team.
Please have your order number, customer number or ticket number ready to keep the processing time as short as possible.
We try our best to be available via live chat from 8 a.m. to 12 noon and 1 p.m. to 5 p.m. Should there be a queue of requests, we'll temporarily remove the button to start a new chat to keep the waiting time within reasonable limits.
If you can’t see the button to start the chat, we recommend contacting by phone or e-mail or try again later.