Flash delivery is the name of our same day delivery. When you order a product from our online shop by 1:00 pm, you’ll get it that very evening.
Are there any areas where this service isn’t available?
In the pilot phase, you’ll only be able to order with flash delivery if you live in the city of Zurich. But we hope the service proves popular so we can expand it to other cities.
What is the cut-off time for flash delivery?
Order by 1:15pm on a working day for flash delivery – as long as the product is in stock in our main warehouse. If the product is in stock in our Zurich store, you can order as late as 3pm.
Is there anything I can’t order with flash delivery?
You can get flash delivery on pretty much any product you can collect in store. That means anything less than 30 kg, no more than 60 cm x 60 cm x 100 cm, and not carrying a warning label such as «explosion hazard».
How do I order with flash delivery?
If all the products in your order qualify for flash delivery and your delivery address is in Zurich, we’ll recommend flash delivery when you’re ordering. You can then select that at the checkout:
To get your products on the same day, you need to pay for your order before delivery. Advance payment, payment on invoice and cash on delivery are not available for flash delivery.
Is flash delivery free?
For the moment, yes :). But we’re still in the pilot phase. If flash delivery becomes a service you have to pay for, we’ll be sure to let you know.
When will I get my flash delivery order?
When you order flash delivery you’ll get your parcel that evening. The exact time depends on where your address is on the delivery route.
We’ll text you before the driver arrives and give you delivery options, e.g. ask the driver to phone you once they get there, ring the bell or leave the order in your letterbox.
Do I have to be at home to get my flash delivery?
If you’re not going to be in, we can still deliver your flash delivery order as long as it fits in your letterbox. If the product is too big for your letterbox, you’ll need to sign for it. Flash delivery orders don’t come packed in cardboard boxes so it wouldn’t be safe to leave it outside your door.
Can’t find a delivery note with your order? That’s because we’ve gone paperless with flash delivery. You can now find delivery notes and all other documents your customer account.
How do I return something I ordered with flash delivery?
Returning a flash delivery order is the same as returning any other order. Register the return in your customer account then post the order back or return it to us in store. For more info on postal returns click here.