The worldwide outbreak of the coronavirus is slowing down global trade. Several products are experiencing significant delays in their delivery.
Update from 30.04.:
- The backlog in our central warehouse has been cleared and we are back in the green zone. Products that we have in stock ourselves can now be delivered again with the usual fast delivery. You can recognize such items by the white tick on the green dot in the availability display.
Please note: our customer service team is unable to intervene in the delivery process and cannot give you exact information about when your order will arrive.
Forwarding deliveries are currently not notified in advance. The delivery will take place immediately after the arrival of the goods. If you are not at home when the first delivery attempt is made, the post office will contact you by phone to arrange a new appointment.
- How to activate a free partial delivery for your order.
- How to redeem a credit note in a new order.
- Hot to get a refund.
- How to return a product.
Thank you for your patience and understanding in this extraordinary situation.