You should get an order confirmation e-mail when you shop with us. This includes the expected delivery timeline.
If the product you ordered is available in our warehouse but you still haven’t received an e-mail confirming we dispatched it, please check the following:
- Have you already paid for your order or is the payment method «by invoice»?
- Are all the products you ordered ready to dispatch or did you activate free partial delivery this time?
- Does your order contain heavy or bulky products that weigh more than 30 kg?
- Have you ordered anything that is linked with a mobile phone subscription?
We apologise if your order hasn’t arrived when it was supposed to. As there are so many stages and people involved in delivering your order, there might be some delays.