You can add device insurance directly while ordering. We offer 12- and 24-month insurance options. There is no limit to the number of damages you can register for a single device.
How can I report a damaged device?
You have to report any damages within five days via https://insurance.galaxus.ch
What type of damage does the insurance cover?
Device insurance covers you for:
- Damage that prevents you using the device as intended, for example falls, fire or contact with any type of liquid.
- Unauthorised third parties misusing your SIM card to make phone calls or to use your data connection in the case of theft.
Do I have to pay an excess?
An excess must always be payed, except if your device is used for phone calls when stolen. The excess depends on the retail price (value category) of the device you have insured.
