Which cryptocurrencies are accepted?
We accept cryptocurrencies that are supported by Coinfy. A list of supported cryptocurrencies can be found here.
How does payment with cryptocurrencies work?
Once you have chosen a cryptocurrency as your payment method, click on «Pay», and you will be transferred to the Coinfy page to confirm the payment. The conversion rate applies for 15 minutes. To guarantee your payment is confirmed within this time frame, please select the highest priority for your transaction.
What happens if the value of the cryptocurrency changes during the payment process?
After placing your order, the conversion rate is guaranteed for a period of 15 minutes. Should the value of the cryptocurrency decrease after that time, you’ll need to pay the difference using an alternative payment method. Should the value of the cryptocurrency increase, your customer account will be credited with said amount in Swiss francs.
What are the fees for payment with cryptocurrencies?
We do not charge any additional fees. However, Coinfy charges 1.5% for each transaction.
How long does it take for the payment to be visible?
Once a transaction is initiated, it must first be confirmed by Coinfy. The time frame for this varies from a couple of minutes to a couple of hours. The actual payment receipt usually takes 3-5 business days to appear in your account.
How do refunds work?
A refund in cryptocurrency is not possible. We only offer refunds in Swiss francs or in the form of a credit note. Any conversion costs or transaction fees will be debited to your account.