When will your Black Friday deals be available?
Our Black Friday promotion starts at midnight on the Tuesday before Black Friday, with more offers added throughout the day and week. So it's worth visiting our shop early and regularly.
I already had a Black Friday offer in my shopping basket at the special offer price, but when I checked out, I was shown the normal price again, how can that be?
In this case, all products at the special offer price are unfortunately already out of stock ☹ we can only offer a limited number of items per product at the Black Friday special offer price.
I wanted to place an order by credit card/PayPal, but the order kept being cancelled, can I still purchase the product at the Black Friday promotion price?
In this case, please contact us using our contact form. Select "Problems with an order: Other request" as the reason for the request. Please tell us the error code that was displayed to you or send us a screenshot of the error message via attachment.
We will check your request immediately and get back to you.
I have accidentally placed several orders for the same product, how can I cancel them?
As long as the order has not yet been prepared for dispatch, you can cancel the order yourself. The exact procedure is explained here. If the product has already been shipped, you can simply return the product according to the return policy, or refuse acceptance so that the package is automatically returned to us.