digitec connect

Before you switch to digitec connect

• Can digitec connect SIM cards be used in any mobile phone?
• Can I keep my number?
• Will I get signal everywhere?
• Are eSIM, Wi-Fi calling, VoLTE and mobile ID available with digitec connect?
• I'm under 18. Can I still set up a digitec connect subscription?
• Can I set up a digitec connect subscription even if I don't have a Swiss passport or ID card?

Switching to digitec connect

• How do I switch to digitec connect?
• How do I set up a digitec connect subscription?
• What network does digitec connect use?
• How much does it cost to switch to digitec connect?
• Why do I have to upload an ID document and take a selfie?
• What happens to my ID and selfie?

Family + Friends

• What's the difference between the account holder and Family+Friends members?
• How do you sort out who pays for the Family+Friends subscriptions?
• What happens if one of my Family+Friends members wants to cancel their subscription?
• What happens if the account holder wants to cancel their subscription?
• Can I set up a subscription for someone if I don't have a digitec connect subscription myself?
• As the account holder, can I see the call logs from Family+Friends members in the cockpit?

Subscription and pricing

• Where can I buy a digitec connect SIM card?
• How do I pay for my digitec connect subscription?
• What speed is available to me?
• What is the digitec connect cancellation period and minimum contract period?
• How does the trial month work?
• Why are the costs for value-added services so high?

Additional services

• When I log into the cockpit, it's not showing all of the data I have left. Why?
• Does data roll over to the next month if I don't use it all?
• Where can I find my PIN and PUK code?