In case of a defective product, there are two ways to request repair, either with or without warranty. Warranty doesn't cover any damage caused by improper use. For more information, see our warranty policy and our terms and conditions.
If a product is damaged during the warranty period, you can report the defect in your customer account. Registering the defect in your account is essential to ensure quick and smooth processing of your warranty claim. The costs are covered by the warranty.
If a product is damaged outside the warranty period or should the inspection of the defective product reveal that the repair is not covered by the warranty, you can issue a «Repair order beyond warranty» at your own expense. If you decide not to do so, we will send the unrepaired article back to you or dispose of it. Any costs incurred for the inspection of the device may be charged.
If a product is damaged during transport, please get in touch straight away using our contact form. Select «Problems with an order» as the reason for your enquiry, and then «I've received an externally damaged order». We'll need the following information:
- your order number
- a description of the damage
- photos of the damage and packaging
We'll then work together with the delivery company to check what happened to your order and will get back to you as quickly as possible with updates and next steps.