If a product gets damaged during the warranty period, you can report the defect in your customer account. Registering the defect in your account is essential to ensure quick and smooth processing of your warranty claim. Once you've registered the warranty claim, you can send the damaged product back to the address provided.
My product was damaged in transit.
If that happens, please get in touch straight away using our contact form. Select «Problems with an order» as the reason for your enquiry, and then «I've received an externally damaged order». We'll need the following information:
- your order number
- short description of the damage
- photo of the damage and packaging
We'll then work together with logistics partner to check what happened to your order. We’ll get back to you as quickly as possible with updates and next steps.