What solutions are there for warranty cases?
Digitec Galaxus or the merchant can provide warranty by providing either:
- free repair (your original warranty period will normally continue as normal)
- product replacement (you get a used or repaired product of the same value)
- new product (Digitec Galaxus gives you a new replacement product)
- credit note or money off what you paid.
What types of warranty are there?
If you scroll to «Returns and warranty» on the product detail page, you’ll find out what kind of warranty the product comes with. The main options are bring-in, pick up & return, on-site and express exchange service.
Bring-in warranty means you can send in the damaged product or drop it off at one of our stores. Once we've examined the device, we’ll send it back to you – or if you prefer, you can collect it from the store.
- Pick Up & return
If a product is damaged and qualifies for pick-up & return, the manufacturer will arrange to collect it and send it back once the’ve repaired it. You won’t be charged extra for this.
On-site means you contact the customer service department directly to make an appointment with a technician. The’'ll make a home visit to examine the device and repair it if possible. If they can’t fix the fault then and there, they’ll take the product back to the repair centre and return it to you once it’s fixed. Find out more about our warranty options here.
- Express exchange service
Our express exchange service lets you get a new, replacement device or credit note within 24 hours of sending your device off to the customer service department. Find out more about our express exchange service here.
Can I get my damaged product repaired at a digitec shop?
Unfortunately, that’s possible as we don't have an in-store repair centre. That’s why all products are repaired at the manufacturer’s authorised repair centre.
Will I get a replacement device while mine is being repaired?
We can only offer a replacement device if you're having a mobile repaired. You'll need to pay a deposit for the phone you're renting. Once you return it, we'll refund your deposit. Unfortunately, we can't guarantee you'll get the exact same phone as your original.
Can I just get a replacement?
You can only get a replacement if your damaged product is still under new product warranty. This varies according to the product. You can find warranty details under the «Returns and warranty» section on the product detail page.
What does DOA warranty mean?
A Defective-On-Arrival (DOA) warranty is a warranty that allows a product that is already defective upon receipt to be replaced directly with a new product. In such a warranty case you can simply declare a defect. Note that a product damaged in transit is not covered by the DOA warranty policy. In this case, you must file a transport damage claim. For all other cases, report a defective product.