You are normally resposible for covering postage costs to return items. However, Digitec Galaxus will cover the cost in the following cases:
- the product is clothing or shoes
- you were sent the wrong product
- the product you received wasn't correctly listed in our shop
- you were sent a product you hadn't ordered
- you haven't received the full product
In the returns process, you can choose your preferred return option and print out your returns label.
For more information, see our warranty policy and our terms and conditions.