When you report a damaged product in your customer account, we send this straight to the relevant customer service team. They'll look through your warranty claim.
If they accept the claim, they'll let you know if you’re elligible for a product repair, replacement or refund.
To speed up the process, make sure to include:
- the sales receipt – you'll find this in your customer account under orders
- the warranty application – you'll find this in your customer account under All returns.
Make sure to package the product well so it doesn't get damaged in transit, as the warranty doesn't cover this kind of damage. You'll also need to include all the accessories in the package, otherwise your claim might get held up.