Go to Credit notes in your user account to see all pending, open and redeemed credit on your returns.
Refund to your credit card, TWINT or PayPal account
Orders paid for by credit card, TWINT or PayPal will be automatically refunded to the payment method used within 14 days after confirmation of your return.
Refunding to your bank account
Orders paid in advance, by invoice or cash in the store can be refunded to your account. First, register your Bank account, after which you can order a refund directly to it:
- To request a refund to your account, click on the Credit note you’d like to have transferred.
- By clicking on "Show" or "Continue to refund", you will be redirected to the order in which the credit has been created.
- Click on «Issue credit» to release your refund.
Please check your bank details are correct. If money is transferred to the wrong account and you try to reclaim it, this may incur costs that we can’t be held responsible for. Note that a money transfer can usually take up to three business days.
A full refund of the purchase price is only granted if the product is in its sealed, undamaged original packaging. Otherwise additional expenses may be incurred. In addition, postage costs will be charged for a return apart from a few exceptions. For more information, see our return policy and our general terms and conditions.