Orders

General

• When do i receive my order?
• How do I delete individual items from an order or cancel a whole order?
• Offers from third parties
• How do I change my delivery address or billing address?
• Why is there an extra charge for small orders?

Shipment options

• How do I arrange partial delivery?
• How do you deliver heavy or bulky products?
• 10 Questions about flash delivery
• Do you also deliver abroad?

Pickup

• Where can I collect my order?
• How long will you hold my order for in store?
• Can someone else collect our order?
• Why can’t I collect all my items from the store?
• What is PickMup?

Wrong deliveries & transport damages

• What do I do if my item was damaged in transit?
• I didn’t get what I ordered – what do I do now?

Supplementary services

• Installing white goods and other appliances
• Delivery of large appliances to point of use