Orders

General

• Where is my parcel?
• Where can I find my order confirmations and invoices for my orders?
• How can I cancel an order?
• What does the item availability in the shop mean?
• How do I change my delivery address or billing address?
• Why is there an extra charge for small orders?

Shipment options

• Ship products available from stock immediately
• When will my order be shipped?
• What do the delivery dates mean?
• How do you deliver heavy or bulky products?
• Delivery without shipping costs
• Flash delivery

Pickup

•  Collection locations
• How long will you hold my order for in store?
• Can someone else collect my order?
• Why can't I choose the Collection option?
• What is PickMup?

Wrong deliveries & transport damages

• Missing Adapter
• I've received an externally damaged product
• I've received a product i didn't order

Supplementary services

• Quotes for business customers
• Additional services
• Delivery of large appliances to point of use
• Buying from third party sellers
• Do you also deliver abroad?