Warranty & return

Warranty

• I’ve received a faulty product. What should I do?
• Warranty process
• I've made a warranty claim. What happens next?
• When am I covered by warranty?
• How long does it take for my warranty claim to be processed?
• How do I extend my warranty or upgrade it?

Return

• How do I return a product?
• Getting a refund on a return
• When is the latest I can return a product?
• Are any items non-returnable?
• Who pays the postage to return the item?
• Device insurance

Wrong deliveries & transport damages

• I've received an externally damaged product.
• I received a product I didn't order. What should I do?